Category Archives: troubleshooting

Check Reeves button

Have you noticed while searching in your favorite database that the  button is not doing what you thought it would?  Don’t panic, it’s not you! 

We are experiencing some quirky technical difficulties with this option when checking for links to articles or journals available in print.   While we work on this, there is another option for checking the availability of the article you want:

Simply copy the name of the JOURNAL (found within the description of the article you’ve selected) and paste it into the Locate a Journal search box on the library homepage.  You can get to this search box by opening a tab to the library home page, mouse over Find Resources, and click on Articles and Journals.   You will see the search box near the bottom of the page.

This will get you to the information you need to know!   

And don’t forget, if after checking you find your article is not available through Reeves Library, you can always use the Interlibrary Loan Request an Article form.

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Filed under database, info tech, journals, troubleshooting

Database trouble

If you’re using Firefox or Safari, you’re probably unable to access research databases such as WorldCAT, Academic Search Elite, and JSTOR. Here are two work-arounds for the time being:

  • In the error message, click on a link that allows you to access the site anyway (in Safari) or allows you to add an exception (Firefox).
  • Use Internet Explorer. The problem does not seem to be happening in IE at this time.

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Filed under database, troubleshooting

Catalog Keyword Searching is Down

The library catalog is experiencing some trouble performing any type of keyword search right now.  However, if you would like to look up a book by a known title, author, or subject, the Alphabetical Browse, function is just fine.

You’re not out of luck though!  You can still do keyword searches for our books by visiting WorldCat.

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Filed under catalog, troubleshooting

Ebsco back up

All is well and good from EBSCO. Off-campus databases are playing nicely once again. Search away!

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Filed under database, research, troubleshooting

Ebsco databases from off campus

Our off-campus access to EBSCO databases (Academic Search Elite, CINAHL, ERIC, etc.) is currently experiencing some difficulties. The powers that be are working on it, but, in the meantime, there is a work-around available for each database that will give you off-campus access. Just email, phone, or IM a librarian, and we’ll get you back up and running in no time. Look for an update here when things are back to normal.

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Filed under database, research, troubleshooting

catalog status

Our catalog is working again! And, you’ll notice that it looks a little different.

Corrupted catalog data files required a migration to different software that makes for a new look to the catalog. There’s still some customization that needs to happen, so for now, it’s the no-frills catalog. Some features and searching functions that were available in the other catalog are not available in this one. Tweaks will be made here and there for a while as we try to get the catalog back to where we want it.

In the meantime, we appreciate your continued patience, and should you have any trouble using the new catalog, just ask, and we’ll be glad to help.

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Filed under books, catalog, troubleshooting

searching for books?

Our online catalog is experiencing some troubles, so if you’re searching for books in it and coming up short,

  1. You’re not alone!     . . . and . . .
  2. It’s not anything that you’re doing.

Until these problems can be fixed, we recommend that you search the WorldCATalog of books (now the first link under the “Books” section of the homepage). That catalog, as the name implies, includes many, many more books than just those in our library.

To find the books that are in our library only:

  1. Perform a search for a book in WorldCAT, and get a list of results.
  2. Look for the In your library Moravian College symbol next to the book title in the list of search results.
  3. Find an approximate call number for the book by clicking on its title and then scrolling down to the “Class Descriptors” area, found shortly after the Subject Headings. The LC – Library of Congress – call number is the one you want.  (example: The Life of Pi by Yann Martel has the following call number in WorldCAT: LC: PR9199.3.M3855 )
  4. Use the approximate call number to find the book in our library. Be flexible and forgiving with the given call number, especially any letters or numbers after a . (period symbol) because our call number may not be the same.

If you have any trouble, just contact a librarian for assistance. We apologize for any inconvenience, and we’ll let you know when our own catalog is back in business.

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Filed under books, catalog, troubleshooting